Privacy Policy
Effective Date: January 1, 2026
Last Updated: February 6, 2026
Hope Treatment & Healing HelpLine ("Hope Treatment," "we," "us," or "our") is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website (hopetreatment.website) or interact with our addiction treatment center located at 29 S Manthey Rd, Stockton, CA 95206.
Information We Collect
Information You Provide
- Name, phone number, and email address when you contact us
- Insurance information for verification purposes
- Health and medical information related to treatment assessments
- Emergency contact information
Information Collected Automatically
- IP address and browser type
- Pages visited and time spent on our website
- Referring website or search engine
- Device type and operating system
How We Use Your Information
- To respond to your inquiries about addiction treatment services
- To verify insurance benefits and coverage
- To coordinate and provide treatment services at our Stockton facility
- To improve our website and user experience
- To comply with legal and regulatory requirements
HIPAA Compliance
Hope Treatment complies fully with the Health Insurance Portability and Accountability Act (HIPAA). Any Protected Health Information (PHI) you share with us is handled with the highest level of care and confidentiality.
- PHI is only shared with authorized treatment providers, insurance companies (with your consent), and as required by law
- All electronic PHI is encrypted and stored securely
- Our staff receives regular HIPAA compliance training
- We maintain physical, technical, and administrative safeguards to protect your health information
42 CFR Part 2 Compliance
As a substance use disorder treatment facility, Hope Treatment also complies with 42 CFR Part 2, which provides additional federal protections for substance use disorder patient records. Your treatment records cannot be disclosed without your written consent, except in limited circumstances permitted by law.
Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- Treatment coordination: With healthcare providers involved in your care, with your consent
- Insurance verification: With insurance companies to verify benefits, with your authorization
- Legal requirements: When required by law, court order, or legal process
- Safety: When necessary to protect the health or safety of you or others
Cookies and Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience. These technologies help us understand how visitors use our site so we can make improvements.
- Essential cookies: Required for website functionality
- Analytics cookies: Help us understand website usage patterns
You can control cookie settings through your browser preferences. Disabling cookies may affect some website features.
Your Rights
You have the right to:
- Access your personal and health information
- Request correction of inaccurate information
- Request deletion of your personal data (subject to legal retention requirements)
- Receive a copy of your health records
- File a complaint if you believe your privacy rights have been violated
- Revoke consent for information sharing at any time
Data Security
We implement appropriate technical and organizational measures to protect your personal and health information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure access controls, regular security audits, and staff training.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion of your data.
Children's Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us About Privacy
If you have questions or concerns about this Privacy Policy or your personal information, please contact us:
Hope Treatment & Healing HelpLine
Privacy Officer
29 S Manthey Rd, Stockton, CA 95206
Phone: (209) 910-6173
Email: [email protected]